Privacy Policy and Terms and Conditions

1. Introduction

Welcome to Pro Pool Team (“Company,” “we,” “our,” or “us”). By accessing and using www.propoolteam.com (“Website”), you agree to the terms outlined in this document. If you do not agree, please do not use our Website or services.

2. Information We Collect

We may collect the following types of information:

Personal Information:

• Name
• Phone number
• Email address
• Service address
• Information submitted through forms or bookings

Automatically Collected Information:

• IP address
• Browser type
• Device information
• Pages visited and usage behavior

3. How We Use Information

We use your information to:

• Provide pool leak detection and repair services
• Schedule and manage appointments
• Respond to inquiries and customer service requests
• Send service updates and reminders
• Send marketing communications (only if you opt in)
• Improve website performance and user experience
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information.

You can ask to see, correct or delete your information, or to stop marketing messages, by emailing dispatch@propoolteam.com.

We may share your information with:

• Service providers (CRM systems, scheduling tools, payment processors)
• Marketing and analytics platforms (such as Google Analytics and Google Ads)
• Legal authorities if required by law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic
• Improve user experience
• Measure marketing effectiveness

You can control cookies through your browser settings.

6. SMS / Text Messaging Disclosure

By submitting your phone number through our Website or booking system, you consent to receive text messages from Pro Pool Team.

These messages may include:

• Appointment confirmations and reminders
• Service updates
• Follow-ups
• Promotional offers (if opted in)

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP.
For assistance, reply HELP or call (239) 533-5935.

We do not sell, rent, or share SMS opt-in information or consent with third parties for their marketing purposes.

7. Call Tracking and Recording

We may use call tracking numbers to measure marketing effectiveness. Calls may be recorded or monitored for quality assurance, training, and business purposes, where permitted by law.

8. Google Ads and Remarketing

We may use Google Ads and remarketing services to advertise to previous visitors of our Website. These services may use cookies or tracking technologies to display relevant ads.

You can manage your ad preferences through your Google account or browser settings.

9. Services and Estimates

• All estimates are based on the information provided at the time of booking
• Final pricing may vary if additional issues are discovered
• Additional work will be communicated when possible before proceeding
• Leak detection fees apply even if no leak is found and water loss is due to evaporation

10. Scheduling and Access

Customers are responsible for:

• Providing safe and clear access to the pool and equipment
• Ensuring the pool is filled and in workable condition

Missed appointments or lack of access may result in rescheduling fees.

11. Payments

Payment is due upon completion of services unless otherwise agreed in writing.

12. Warranty and Limitations

• Certain services may include a limited warranty. Warranty terms are listed on your invoice.
• Results depend on pool condition and external factors
• We do not guarantee that all leaks will be identified in a single visit

To the fullest extent permitted by law, Pro Pool Team is not liable for indirect, incidental, or consequential damages.

13. Website Use

You agree not to:

• Use the Website for unlawful purposes
• Attempt unauthorized access to systems or data
• Interfere with Website functionality

We reserve the right to restrict access for violations.

14. Intellectual Property

All Website content, including text, logos, and images, is the property of Pro Pool Team and may not be copied or reused without permission.

15. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for their content or privacy practices.

16. Limitation of Liability

To the maximum extent permitted by law, Pro Pool Team shall not be liable for damages arising from use of the Website or services.

17. Indemnification

You agree to indemnify and hold harmless Pro Pool Team from any claims resulting from your use of the Website or services.

18. Governing Law

These terms are governed by the laws of the State of Florida.

19. Changes to This Policy

We may update this policy at any time. Updates will be posted on this page with a revised effective date.

20. Contact Information

If you have any questions regarding this policy, contact us:

Pro Pool Team
Website: www.propoolteam.com
Email: dispatch@propoolteam.com
Phone: (239) 533-5935